Refund & Cancellation Policy

1. General Overview

Because homecablehub.online acts as an aggregator and sales portal, the actual provision of internet and cable TV services is handled by third-party telecom operators. Therefore, any refunds, billing disputes, or cancellations related to active services are governed by the specific terms of service of the provider installed at your home.

Home Cable Hub is committed to helping you navigate any issues that arise and will assist you in connecting with the right team at your service provider when needed.

2. Order Cancellation Before Installation

If you have placed an order through our representatives but the service has not yet been installed at your location, you may cancel your installation appointment without penalty. Please call us at +1 (800) 000-0000 at least 24 hours prior to your scheduled installation window to cancel your appointment.

Cancellations made with less than 24 hours notice may result in a missed appointment fee, depending on the service provider's policy. Your representative will inform you of any such fees when you place your order.

3. Refunds After Service Installation

Once service has been installed and activated, billing is handled directly by the service provider — the specific cable or internet company operating in your area. Refund requests for service outages, billing errors, or general dissatisfaction must be directed to that provider's customer service department.

Many of our network partners offer a 30-day satisfaction guarantee on their services. Please ask your representative during your initial call whether your chosen package includes this guarantee and what the specific terms are.

4. Early Termination Fees

If you selected a package that requires a minimum term agreement — such as a 12-month or 24-month contract — and you cancel service before the end of that agreed term, the service provider may charge an Early Termination Fee (ETF). The amount and terms of any ETF will be clearly presented to you during the order confirmation process before you commit.

In cases where you are moving to an address outside the provider's service area, ETF waivers may apply. Documentation such as a new lease or utility bill may be required. Contact us and we can help facilitate this process.

5. Equipment Returns

Upon cancellation of service, any leased equipment provided by the service provider — such as modems, routers, cable boxes, and DVR units — must be returned according to the provider's return instructions. Equipment must be returned within the timeframe specified by the provider to avoid unreturned equipment fees.

Home Cable Hub does not directly handle equipment returns. Please contact your service provider or call us and we will give you the correct contact information for your provider's equipment return process.

6. Disputes and Billing Issues

If you believe you have been billed incorrectly or have a dispute with a charge on your account, please contact the billing department of your service provider directly. If you are having difficulty reaching them or resolving the issue, call us and we will do our best to help point you in the right direction or connect you with the correct department.

7. Contact Us

If you need assistance with a cancellation or have questions about this policy, our team is available to help: