Frequently Asked Questions

Standard installation typically takes 2 to 4 hours. A professional technician will route the cable, set up your modem and router, configure your set-top boxes, and ensure everything is working correctly before leaving. If your home needs additional wiring work, it may take a bit longer.

Yes. While we provide advanced Wi-Fi gateways with most plans, you are welcome to use your own compatible equipment to save on monthly rental fees. Please ask our representative when you call if your specific modem or router model is supported before placing your order.

Most of our standard and premium plans come with unlimited data. Some entry-level basic tiers may have generous data allowances — typically around 1.2 TB per month — which covers 99% of normal household usage. Ask your representative about the specific data terms for your chosen plan.

We offer both contract and no-contract options. Signing a 12 or 24-month agreement often locks in a lower promotional rate for the full term, while month-to-month plans offer maximum flexibility if you prefer not to commit. Your representative will go over both options when you call.

If you move to another address within our service footprint, we can transfer your service without any hassle. If you move outside our coverage area, you will not be charged an early termination fee as long as you provide proof of your new address. Call us before your move date and we'll sort everything out.

1 Gigabit (1000 Mbps) is exceptionally fast. It allows you to download an entire HD movie in a matter of seconds, stream 4K video on multiple devices simultaneously without any buffering, handle large game updates quickly, and support dozens of smart home devices all at the same time.

Installation fees vary by promotional offer and package tier. In many cases, we waive the professional installation fee for new customers who sign up for bundled services. Your representative will let you know whether your order qualifies for free installation during your call.

Channel lineups vary by region. All basic TV packages include major local networks — ABC, CBS, NBC, and FOX — along with popular public access channels. Standard bundles add channels like ESPN, CNN, HGTV, and more. Premium packages expand to 150+ channels including movies and sports networks. Call us to get the exact lineup available at your zip code.

You can change your service tier at any time by calling our customer support line. Upgrades can usually be provisioned remotely within a few minutes. Downgrades may take effect at the start of your next billing cycle. There are no fees for changing your plan tier.

We offer technical support seven days a week. Many service issues can be resolved remotely by our technicians over the phone without any wait for a visit. If the issue is related to a damaged line or failed equipment, we will schedule a technician to come out and repair it as quickly as possible at no charge to you.

We believe in transparent pricing. Before you confirm your order, your representative will go through all applicable taxes, equipment rental fees, and any one-time charges so there are no surprises on your first bill. If you have a specific concern, just ask and we'll give you a full breakdown.

Yes. We offer triple-play bundles that include high-speed internet, cable TV, and a home phone line on a single monthly bill. This is often the most cost-effective option for households that use all three services regularly. Call us to find out what bundle options are available at your address.